Unused yarn in original packaging may be exchanged for a refund within 30 days of purchase. Returned items must be in original state. We will not accept yarns that have been wound/balled. All returned items will be inspected for damage( i.e.,smoke, animal hair, cleanliness) before refund is issued. Packages mailed to South Beach Yarn Co. which are ineligible for return will not be refunded. Sale items are not eligible for refund or exchange
Refunds will be issued for full invoice amount minus any shipping costs incurred. Shipping costs will only be refunded if your item was damaged in transit / improperly shipped thus prompting return.
We will gladly work with you regarding flawed or damaged skeins/goods contact us first at firstname.lastname@example.org
Please allow up to two weeks for all returns/exchanges to be processed.
Thanks for shopping here!